Privacy Policy

DigiCareHouse respects the privacy of the people who visit our website, contact our team, and explore our digital services. This policy explains the information involved in those interactions, the reasons it may be used, the choices available to you, and how to contact us with questions. References to “DigiCareHouse,” “we,” “us,” and “our” mean the business operating this website.

This policy covers our public website and communications about AI automation, website development, mobile applications, software development, and related services. A client project may also have a signed agreement, confidentiality agreement, or data processing agreement. Those documents describe the project-specific responsibilities and take priority where they address the handling of client data more specifically. This policy does not replace the privacy policies of independent websites you choose to visit.

When you contact us, request a consultation, or discuss a project, you may provide your name, email address, telephone number, company name, website address, and the contents of your message. The exact information depends on the form or communication channel you use. We use those details to understand your request and continue the conversation you started.

If you subscribe to our newsletter, you provide an email address and any additional details requested by that subscription form. Project discussions may include business objectives, timelines, requirements, and documents you choose to share. Please provide information you are authorized to disclose. Do not include passwords, payment card details, government identification documents, health records, or other sensitive personal information in a general website form. Ask us to arrange an appropriate exchange method if a project requires sensitive material.

Visiting a website involves technical information being exchanged with its hosting infrastructure. This may include an IP address, browser and device details, requested pages, approximate timestamps, referring pages, and records of errors or suspicious activity. Hosting, security, and website tools may process this information to deliver pages, diagnose problems, and protect the site against misuse.

Some information is created by your interaction with website features, such as submitting a form or following a link. A request may include a referring URL so we can understand which service or page prompted your enquiry. We do not treat an approximate location inferred from an IP address as a precise physical location. Information that has been aggregated or de-identified so it cannot reasonably identify you may be used to understand general website performance and audience needs.

We use information for purposes connected with operating the website and responding to people who engage with DigiCareHouse. Depending on your interaction, these purposes include:

• Responding to questions, arranging consultations, and preparing information about requested services.
• Assessing project requirements, preparing proposals, and administering an agreed business relationship.
• Delivering newsletter messages or other updates you have requested and managing your communication preferences.
• Maintaining website functionality, investigating technical errors, preventing spam, and addressing security concerns.
• Keeping appropriate business records, handling complaints, and meeting applicable legal obligations.

The information needed for one purpose may differ from another. For example, we need a way to reply to a consultation request, while a newsletter subscription may require only an email address. If you do not provide a required contact detail, we may be unable to answer through that channel. You can still browse the public information available on our website without sending an enquiry.

Cookies are small files stored by your browser. Website features may also use local storage or similar technologies to remember settings or support a browsing session. Essential technologies can support security, form processing, administrative login, and the reliable delivery of pages. Performance tools may use cached files or browser storage to reduce repeated downloads and improve loading speed.

Additional technologies may be associated with embedded content, reviews, analytics, or marketing tools if those features are enabled. Their operation can depend on the page you visit and your browser settings. This policy does not, by itself, give permission for optional tracking where a separate choice is required. You can inspect, block, or delete cookies through your browser. Restricting some technologies may affect forms, saved preferences, or embedded features. Browser settings do not automatically change the records already held in our business communications.

Our website uses WordPress and Elementor, and enquiry or subscription forms may be provided through WPForms. Website hosting, email delivery, security, and technical maintenance may involve service providers. Pages may also request fonts, display customer reviews, or provide links to mapping and social services. A provider receiving a browser request may process technical information under its own applicable terms and privacy information.

For example, clicking our address opens Google Maps, and social links take you to the relevant platform. Embedded services can behave differently from a simple external link because an embedded feature may connect to its provider while the page loads. We encourage you to review the privacy information of any external service you use. The presence of a link does not mean that DigiCareHouse controls that service's collection, retention, or account settings.

Information may be available to team members and service providers who need it to respond to your request or support an agreed activity. Relevant provider categories can include hosting, business email, form delivery, project collaboration, technical support, professional advisers, and security services. Project-specific suppliers or integration providers should be addressed in the relevant project arrangements where they will receive client information.

We may also disclose information where required by a valid legal obligation, to respond to an appropriate legal process, or to protect the rights, safety, and security of people and systems. A business restructuring or transfer may require records to be reviewed or transferred with appropriate safeguards. Contact us if you need details about a provider or a particular sharing activity; the answer will depend on the service and the information involved. A request for a quote should not be understood as permission for unrelated third parties to contact you.

Our services may involve configuring automations, connecting business systems, or developing applications that process information on behalf of a client. In those circumstances, the client may determine the purpose of processing and the instructions we follow. Access, confidentiality, approved tools, subprocessors, retention, and handover should be set out in the project agreement or an appropriate data processing agreement.

Sharing a project idea through our website does not automatically authorize the use of confidential material in a public AI service or the training of an AI model. Before using personal or confidential data in an integration, the parties should agree which providers and environments are permitted. AI outputs can be inaccurate, so appropriate human review and access controls remain necessary. If your information is held inside a system belonging to one of our clients, contacting that organization is usually the appropriate first step for a request about that system.

Where applicable privacy law requires a legal basis for processing, the basis depends on the activity. Responding to a request or carrying out an agreed project may involve steps requested before a contract or performance of that contract. Keeping legally required business records may involve a legal obligation. Protecting the website or managing ordinary business correspondence may involve a legitimate interest, subject to the safeguards and balancing required by the law that applies.

Some activities may require your consent, particularly certain optional communications or technologies. Where consent is the basis, you may withdraw it through the relevant preference mechanism or by contacting us. Withdrawal does not invalidate processing lawfully carried out before it was withdrawn. The applicability of a particular legal basis or right depends on your location and our relationship with you; this section does not imply that every privacy law applies to every visitor.

Information is kept according to the purpose for which it is held and any applicable business or legal requirements. Enquiry records may be needed to respond and maintain a relevant conversation. Project and transaction records may be needed for delivery, support, accounting, dispute resolution, or legal obligations. Security records may be needed to investigate abuse or maintain reliable systems.

The appropriate period depends on the nature of the information, the duration of the relationship, and the reason for retaining it. This policy does not promise a single fixed retention period for every record. You can ask us about a particular category or request deletion. Some records may need to be retained despite a request, and backup copies may be removed through their normal replacement cycles rather than immediately. Where information is no longer needed, deletion, anonymization, or another appropriate disposal method should be used.

Protecting personal information requires appropriate technical and organizational measures suited to the activity involved. Access restrictions, software maintenance, secure communication methods, and careful handling of credentials are relevant parts of that process. No website, email system, or method of storage can guarantee absolute security. If you believe information you sent to us has been exposed or an account related to a project has been compromised, contact us promptly using a channel you trust.

Our visitors, clients, and service providers may be located in different countries. Communications and service delivery may therefore involve information being processed outside your country. Where applicable law requires safeguards for an international transfer, those safeguards must be addressed for the relevant processing arrangement. Contact us if the location of processing is important to your enquiry or if a project requires particular hosting or data residency restrictions.

Depending on applicable law and the circumstances, you may have rights to request access to personal information, correct inaccurate details, request deletion, restrict or object to processing, receive information in a portable format, or withdraw consent. Some laws also provide rights concerning particular sharing activities or automated decisions. These rights can be subject to exceptions and verification requirements.

Send requests to info@digicarehouse.com with enough information to identify your relationship with us and the request you want considered. Please avoid sending sensitive identification documents unless an appropriate verification method has been agreed. We may need to confirm identity or authority before disclosing or changing information. We will consider requests under the law that applies and explain relevant limitations. Where available, you may also contact the appropriate data protection authority or exercise an applicable appeal or complaint process.

You can ask to stop receiving optional marketing communications by using an unsubscribe mechanism provided in the message or by emailing us with your preference. Please distinguish an optional newsletter from operational messages about a request, contract, payment, or support matter; some necessary business communications may still be relevant after you opt out of marketing.

Our website and business services are intended for a general business audience and are not directed to children under 13. Children should not submit personal information through our forms. If you believe a child has provided information without appropriate permission, please contact us so the situation can be reviewed and any necessary action taken. A parent or guardian may be asked for limited information needed to understand and address the report.

We may update this policy when our services, website features, providers, or applicable requirements change. The date at the top identifies the latest version published on this page. Where an update requires additional notice or a new choice, that should be provided through an appropriate channel. You can contact us to ask how a change relates to information previously supplied.

For privacy questions, requests, or concerns, email info@digicarehouse.com or use our contact page. Our website contact address is 493 Washington Ave, Albany, NY 12206, United States, and our telephone number is +1 (848) 384 3773. Include “Privacy request” in the subject line when possible. For information about using our website and engaging our services, read our Terms of Service.